The content cannot be loaded because a required Java applet cannot be found

Publish To Web (DHTML) ›› Publishing Errors ››

PROBLEM

The following message occurs when trying to view DHTML content:


  The content cannot be loaded because a required Java applet

  cannot be found. Please ensure Java is enabled for your browser.

  Contact your support provider if this problem persists.


DETAILS

Java is required to view ToolBook generated DHTML content if you select either of these options when you exported the book to DHTML:



The Java error can occur because of the following reasons:



Reason 1

A problematic version of Java [particularly Java 7 (Update 51)] is installed and enabled for use in your web browser. These versions of Java may not work with ToolBook content. However the earlier versions of Java including Java 7 (Update 45), work fine.


To find out if Java is even installed and running within your web browser, please go to this Java version test site: http://www.javatester.org/version.html.

Solutions


To install Java, please go to http://www.java.com/


For instructions on how enable Java for your browser, please see:

http://www.java.com/en/download/help/enable_browser.xml



Reason 2

Java is not installed or enabled for your web browser.


To find out if Java is running within your web browser, please go to this Java version test site: http://www.javatester.org/version.html.

Solution

If the test site shows Java is not installed or enabled, you need to install Java [a version in the range of 1.3.1_01 through Java 7 (Update 45)] and enable it for your browser.


To install Java, please go to http://www.java.com/


For instructions on how enable Java for your browser, please see:

http://www.java.com/en/download/help/enable_browser.xml



Reason 3

Even though the Java version test site shows your browser is using Java, if you are viewing the DHTML content locally, such as from your hard drive or from a CD or from a shared network drive - you will get the error as well.

Solution

You will need to put the DHTML content to a web server and view it in the browser from the server using a URL.




In conclusion, to avoid this message to appear, you need to have Java enabled for your browser and view the content from a web server.



KEYWORDS: 21454 P1797




Created with the Personal Edition of HelpNDoc: Create iPhone web-based documentation