Courses exported with Instructor 2004 SP2 and higher use a new, more efficient format for storing state information in the LMS between learner sessions, than earlier versions of ToolBook used.
That new format uses characters that the Docent LMS is unable to process correctly. This causes suspended lessons to launch as though they had not yet been attempted.
Contact Docent LMS Customer Support using the Online Submission form
and indicate that you are looking for Docent LMS Hotfix 12168.
KEYWORDS: 20563 P828
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