Product Activation

tOOLbOOK aCTIVATION faq

ToolBook products include activation technology that help prevent unauthorized copying of the software. Activation protects the intellectual property and innovation at the heart of the software industry. SumTotal is committed to eliminating unauthorized use of its software in a manner designed to have a minimal impact on licensed users, and starting with ToolBook 9.5 activation technology has been included within ToolBook.

What happens during activation?

When a customer installs ToolBook, and subsequently launches ToolBook for the first time, they are asked to enter a license key. The license information is sent to SumTotal and once the license key is verified in real time by our Activation Server, the product is activated and available for use. This process requires a live Internet connection and usually takes less than ten seconds. If you do not have a live Internet connection you can utilize ToolBook in a limited-time Trial Mode, until you can obtain Internet access. If you are unable to Activate ToolBook, please contact Technical Support (http://www.toolbook.com/help)

Can I use the software on more than one computer at a time?

The ToolBook product license agreement allows the user to install the product on a primary computer and also on a home/laptop computer for his or her use. While the activation process supports installing and activating ToolBook software on two computers, use of the product on the second computer is restricted to the user who licensed the software. Allowing others to use a second copy of the software violates the product license agreement.

Moving your license to another computer

Did you acquire a new computer and need to find a way to move the ToolBook license from the old machine to the new machine? You can do this by Deactivating ToolBook from the old machine, and then Installing/Activating on the new machine. Deactivating tells the Activation Server that you'll no longer be using ToolBook on that computer - allowing you to activate on a different computer. An Internet connection is required for this to work.


You can deactivate ToolBook by accessing the Activation dialog, by choosing License Activation from the Help menu, and choose Deactivate. If you are unable to deactivate ToolBook, please contact Technical Support. (http://www.toolbook.com/help).


TROUBLESHOOTING

The option to enter a License Key is grayed out and disabled

If an Internet connection cannot be detected at the time the Activation Dialog is opened or if ToolBook is unable to use your Internet connection for technical reasons, the choice to enter a License Key will be disabled. To fix this, close the activation dialog, establish your Internet connection, and open the Activation dialog again. You'll also find a PROXY button on the Activation screen. If your company uses a Proxy to gain Internet access, you'll need to enter your Proxy information. If the problem persists or if no Internet connection is available, please contact Technical Support. (http://www.toolbook.com/help)

Getting an Invalid License Key error

The license key is made up of two text strings with a dash in between. Ensure you enter your license key exactly the same way it is provided to you. If the license key you enter does not match an existing license key on our licensing server, this error will occur.

Getting a Product Activation Failed error

This error means that the licensing server had determined that ToolBook cannot be activated on this particular computer. Possible reasons for such a message:


Deactivating ToolBook Is Not Working

Once you deactivate ToolBook using the Deactivate feature in the License dialog, and close the dialog - ToolBook will tell you that your current license is no longer valid and will ToolBook will exit. The next time you open ToolBook you'll be prompted to enter a License Key. If you find that ToolBook does not force you to exit, and does not prompt you for a new License Key when opening ToolBook, this means that you were not successfully deactivated. This can occur if you didn't have a live Internet connection at the time of deactivation. The solution is to ensure you establish a live Internet connection and attempt deactivation again.

Configuring Proxy Settings

If you need to configure proxy settings in order to allow ToolBook's activation logic to use your Internet connection, use the Proxy Settings button in the Activation dialog, and enter your proxy information in the format of:


  <server>:<port>


such as:


  www.company.com:8873


CONTACTING TOOLBOOK TECHNICAL SUPPORT

If you find that you cannot successfully activate your ToolBook product, contact the ToolBook Support department. We provide free assistance to any ToolBook user having Activation problems. (http://www.toolbook.com/help)


MANUALLY ACTIVATING TOOLBOOK

PLEASE IGNORE THIS SECTION UNLESS SPECIFICALLY DIRECTED BY A TECHNICAL SUPPORT REPRESENTATIVE.


For Product Activation, ToolBook attempts to use your Internet connection to communicate with the Licensing Server located on the SumTotal website. If your computer does not have an Internet connection or ToolBook cannot utilize your connection for some technical reason (such as a corporate firewall or a proxy server) - you may experience:


 

or

 


In these cases it is possible to MANUALLY ACTIVATE your copy of ToolBook in a way which does not utilize your Internet connection.

NORMAL ACTIVATION PROCESS

The normal activation process works by silently transmitting your entered License Key and an internal Magic Number (called an Activation ID) to the Licensing Sever on the SumTotal web site (via your Internet connection), and the server returns another Magic Number (called an Activation Code) back to ToolBook.

MANUAL ACTIVATION PROCESS

If an Internet connection cannot be used to transmit these magic numbers, it has to be done manually. The following instructions outline this process.


To Activate by email, you must send us the following TWO codes.



FINDING THE MANUAL ACTIVATION OPTION

To access the required Activation ID, you must first ask ToolBook to perform a manual activation.


If you are using ToolBook 10.5 (or higher)


If you are using ToolBook 9.5 or 10.0


LOCATING YOUR ACTIVATION ID

Once ToolBook provides you with the option for Manual Activation, perform the following steps:



COMPLETING THE PROCESS

Please provide your ToolBook Technical Support Representative with your License Key and the Activation ID, and they will provide you with an Activation Code to type into this dialog.


Once you've typed in your Activation Code, click the ACTIVATE button which will complete the activation process.



KEYWORDS: 21321 P1651




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